Refund and cancellation policy

Last updated: 11 August 2026

This policy provides general information for software or services supplied directly by Yazhan Labs. Yazhan Labs is operated by TRACK4X4 ONLINE SELLER, Dubai, United Arab Emirates.

Applicable order terms

If a Yazhan Labs product or service is supplied under separate order, invoice or checkout terms, those terms form part of the transaction. Nothing in this policy removes consumer rights that cannot lawfully be excluded.

Refund requests

Contact Yazhan Labs if you believe a direct charge was duplicated or made in error, a purchased product or service was not supplied, the supplied product or service was materially defective or materially different from its description, or a refund is otherwise required by applicable law.

Please include enough information to identify the transaction and explain the issue. Do not send passwords, full payment-card numbers or other unnecessary sensitive information by email.

Cancellations

Where a cancellable service is supplied, follow the cancellation method provided with that service or contact Yazhan Labs. A cancellation request does not remove rights or obligations that already arose before the cancellation takes effect.

Approved refunds

When a refund is approved, Yazhan Labs will use the original payment method where reasonably possible. The time required for the amount to appear can depend on the payment provider or financial institution.

Third-party purchases

If a product or service was purchased through a third-party marketplace, store, payment platform or other seller, that provider may control the refund process. Contact that provider first where its terms require it.

Contact

Refund or cancellation questions can be sent to contact@yazhan.net.

See also the Terms of service and Privacy policy.